Dreams from JaSunni Productions.
Failed download
Published on February 28, 2008 By JaSunni In Stardock Support General

For the last few days I have been unable to dowload anything in SDC. When I go to Downloads, the things that I am trying to download say "Failed".

In my downloads directory, they are all there with 1K file size.

I've tried disabling my virus checker and deleting temp files. Help! I can't get any new stuff.


Comments (Page 1)
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on Feb 28, 2008
We had the server reset. You should be ok now. Let us know if you still have troubles.
on Feb 29, 2008
All of mine are doing the same thing too, it's driving me nuts!
on Feb 29, 2008
Still have issues with SDC WC downloads... The relevant log snip below.

HTTP: ---------------------
HTTP: File: C:\Users\damoose\Downloads\StardockDownloads\Ares.wba
HTTP: Url: https://www.wincustomize.com/download.asp?p=sb&LibID=1&skinid=5939&file=Ares.wba&source=1
HTTP: Getting file information
HTTP: Resolving name: www.wincustomize.com
HTTP: Resolved name to: 66.28.242.218
HTTP: Connecting to 66.28.242.218
HTTP: Connected to: 66.28.242.218
HTTP: Redirecting to https://www.wincustomize.com/download.aspx?p=sb&LibID=1&skinid=5939&file=Ares.wba&source=1
HTTP: Downloading: C:\Users\Mark\Downloads\StardockDownloads\Ares.wba
HTTP: Error: -18 HTML code was detected within the download
HTTP: ---------------------
HTTP: File: C:\Users\damoose\Downloads\StardockDownloads\MidNight.wba
HTTP: Url: https://www.wincustomize.com/download.asp?p=sb&LibID=1&skinid=6406&file=MidNight.wba&source=1
HTTP: Getting file information
HTTP: Connecting to 66.28.242.218
HTTP: Connected to: 66.28.242.218
HTTP: Redirecting to https://www.wincustomize.com/download.aspx?p=sb&LibID=1&skinid=6406&file=MidNight.wba&source=1
HTTP: Downloading: C:\Users\Mark\Downloads\StardockDownloads\MidNight.wba
HTTP: Error: -18 HTML code was detected within the download
HTTP: ---------------------
HTTP: File: C:\Users\damoose\Downloads\StardockDownloads\VistaBrushed.wba
HTTP: Url: https://www.wincustomize.com/download.asp?p=sb&LibID=1&skinid=6217&file=VistaBrushed.wba&source=1
HTTP: Getting file information
HTTP: Connecting to 66.28.242.218
HTTP: Connected to: 66.28.242.218
HTTP: Redirecting to https://www.wincustomize.com/download.aspx?p=sb&LibID=1&skinid=6217&file=VistaBrushed.wba&source=1
HTTP: Downloading: C:\Users\Mark\Downloads\StardockDownloads\VistaBrushed.wba
HTTP: Error: -18 HTML code was detected within the download
HTTP: ---------------------
HTTP: File: C:\Users\damoose\Downloads\StardockDownloads\AeroMetal.wba
HTTP: Url: https://www.wincustomize.com/download.asp?p=sb&LibID=1&skinid=6411&file=AeroMetal.wba&source=1
HTTP: Getting file information
HTTP: Redirecting to https://www.wincustomize.com/download.aspx?p=sb&LibID=1&skinid=6411&file=AeroMetal.wba&source=1
HTTP: Downloading: C:\Users\Mark\Downloads\StardockDownloads\AeroMetal.wba
HTTP: Error: -18 HTML code was detected within the download

on Mar 01, 2008
Just checked again from here after another server fix. Still having the same trouble?
on Mar 01, 2008
Yes as of the date and time of this post.
on Mar 01, 2008
I also have 3 machines running XP. Same results. Download fails.
on Mar 01, 2008
I'm not having any problems dl'ing off SDC. Running XP with SP3 RC2......
on Mar 02, 2008
xp with no problems here
on Mar 02, 2008
Windows vista 32 Bit SP1 rc, i have not been able to download using stardock central either. Just says failed everytime for skins, cursors, wallpapers.... have tried for 2 days now.
on Mar 02, 2008
Nope - still not working. And I am also running Vista 32-bit SP1...
on Mar 02, 2008
it seems primarily vista users that are having the issues. as it is Sunday night I wouldn't expect much until morning.

It would be wise sending a Support ticket in to SD with all the info you can Like OS and version of OS and SDC Version ands what is happening including any errors you are receiving.
The more info you provide the faster they can help as well as duplicate the problem to try and fix it. Support page here -----> WWW Link
on Mar 03, 2008
We updated the web and software team about this. It is being looked into. Just wanted to update you on the issue.
on Mar 04, 2008
Kool. Thanks.
on Mar 04, 2008
I'm using xp and i'm having this problem, so it's not just vista unfortunately.
on Mar 05, 2008
Using Windows XP and Firefox 2, not the beta of 3. I also cannot download any skins from Stardock Central and tried the Wincustomize browser with the same result. Oddly enough, the Object Desktop programs did update just fine. Frustrated. This seems to happen often this last year, but Wincustomize browser usually works when Stardock Central does not.

I realize you guys have a lot going on with recent and upcoming product releases, but I'm reluctant to blog about them with this going on. :/
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